Black love planter

Ayva & Avery Shipping Policy

Free standard shipping on all orders $50 and up.

Standard Shipping – USPS First Class $5 flat rate- 2-5 days (After processing)

Priority Shipping - Rates will be determined by USPS at checkout-1-3 days (After Processing)

All items from Ayva & Avery are hand made and made to order. We utilize USPS as our primary shipping carrier.  After your payment is authorized and verified, please allow 7-10 days to process your order and ship it out. You will receive shipping confirmation within 7 business days from the day your order was placed.  

You will receive an email confirmation  containing your tracking number when your order is shipped.

If your order has been shipped and you are experiencing a delay in receiving your order please contact USPS for further information. Unfortunately, we cannot guarantee that your packages will arrive on the listed date once the package is in the possession of USPS. It is the responsibility of USPS to ensure that your package is delivered at the listed delivery date. If your order is not delivered on the date you were expecting to receive it, you can learn more about how to handle this matter by clicking here.

Disclaimer: We are not responsible for any delays our USPS partners are currently experiencing regionally or nationwide.

Things happen, we got you!

REFUND POLICY

Everything from Ayva & Avery is handmade with love. We hope that you love your purchase, however, we understand that things happen sometimes.

If you are unhappy with your purchase, Unworn and unwashed merchandise can be returned within 7 days of your order delivery date.

Ayva & Avery does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase. All returns must be submitted via email to : Contact@AyvaAvery.com. Please reference customer name, and order number in email.

Items must be in original condition.

Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.

RETURNS PROCESS

Once your return is submitted via email, it will be in review. After your return is approved you will receive a follow-up email containing instructions for returning. To re-iterate, we do not offer refunds and we do not accept returns of items that are not in their original state.

Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged we reserve the right to deny your return. 

Once we've determined your item is in good condition you will be emailed store credit information. Please allow up to 7 business days for your return to be processed and finalized. Once your items have been inspected we will sure a store credit via email that can be used towards future purchases.

ORDER NOT DELIVERED OR RETURNED TO SENDER

In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.

Please ensure that your address is correct when you place your order.

By completing a purchase with us you are agreeing to our full return policy.

If you have any questions, please send an email to contact@AyvaAvery.com